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Service & Support

Top-tier Equipment Performance

At CVIC, not only do we warranty every product we develop, but we assure that our after sale service and support is #1. Our customer-rated 9 out of 10 Customer Service, Technical Support, 3,000+ unique parts in stock, and leading warranties guarantee we have the industry’s most dependable service and support program.

 

Our Service & Support, including installation and start-up support, training, emergency assistance, field support, spare parts, routine and preventative maintenance procedures, and more. 

Special Feasures of CVIC Services
Onsite Installation & Training Services

CVIC has developed extensive onsite installation experience over the years from our past numerous international projects. Our engineering team are well trained with both theoretical knowledge and practical experience. 

10-Year Spare Parts Guarantee

CVIC has been a leading equipment provider for iron ore pelletizing and sintering industry for more than 30 years. Many of our equipment are still running well which we installed more than a decade ago. CVIC guarantees that all the equipment spare parts will still be available for at least 10 years after first purchasing. 

At Least 1-Year's Warrenty

Most of our machinery equipment have minimum 1-year's warranty though it is determined on a case by case basis. 

Service & Support
​Service & Support, China Office

For any service & support, questions or commendations, please contact info@cvicgroup.com or fill out the following form.

Fanzhuang Industrial Park, Lunan District, Tangshan City, Hebei Province, China

 

Email: info@cvicgroup.com​

Tel: +86 8551331

Service & Support, International Office

450 SW Marine Dr, Vancouver, British Columbia, Canada V5X 0C3​

Email: andrewwang@cvicgroup.com

​Tel: +1 604-300-7368

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Leading Supplier for Iron Ore Processing Equipment 

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